Privacy Policy

1. Who we are

Euro Chiptuning Solutions ("we", "us", "our") operates the website eurochiptuning.com.au. We are a vehicle security and automotive electronics workshop located at 30/189b S Centre Rd, Tullamarine VIC 3043, Australia. You can contact us at eurochiptuning@outlook.com or on 0475 107 416.

2. Information we collect

We collect personal information only when you voluntarily provide it to us. This includes:

• Booking / quote enquiries — name, email address, phone number, vehicle make/model/year, and service details submitted via our contact form.
• Communications — any correspondence you send us by email, phone, or social media.
• Analytics data — anonymised visit data collected by our analytics provider (see section 5).

We do not collect payment card information on this website. All payments are handled in person at our workshop.

3. How we use your information

We use the information you provide to:

• Respond to booking enquiries and provide quotes.
• Schedule and confirm installation appointments.
• Send installation documentation and service receipts.
• Improve our website based on anonymised usage data.

We do not use your personal information for unsolicited marketing and will not sell or rent it to third parties.

4. Data retention

We retain your enquiry and booking information for up to 7 years for business and warranty documentation purposes, in line with Australian consumer law obligations. You may request deletion of your data at any time by contacting us directly.

5. Third-party services

Our website uses the following third-party services that may process data:

• EmailJS — used to transmit booking form submissions to our email inbox.
• Google Fonts — fonts loaded from Google's CDN. Google may log your IP address when fonts are served.
• Google Maps embed — the map on our contact page is served by Google.
• Analytics — we use a privacy-respecting analytics tool to understand aggregate site traffic. No personal identifiers are stored.

6. Cookies

This website may set functional cookies required for the site to operate correctly. We do not use advertising or tracking cookies. Our analytics solution does not use cookies that identify individual users.

7. Your rights

Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to access, correct, or request deletion of personal information we hold about you. To exercise these rights, please contact us at eurochiptuning@outlook.com.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, the "Last updated" date at the top of this page will be revised. Continued use of our website following any changes constitutes your acceptance of the updated policy.

9. Contact

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: eurochiptuning@outlook.com
• Phone: 0475 107 416
• Post: 30/189b S Centre Rd, Tullamarine VIC 3043, Australia